Refund Policy
Last updated: August 10, 2026
Cancel any time
Pro is a monthly subscription per workspace. Cancel any time from the Account page. You keep Pro until the end of the current billing period, and you are not charged again. No forms, no emails required.
First-charge guarantee
If Pro isn’t what you expected, email [email protected] within 7 days of your first charge for a workspace and we will refund it in full, no questions asked. Mention the workspace (team) name.
This is our own promise, offered on top of whatever the law already gives you. It never replaces a statutory right, and where the two differ the one better for you applies.
EU and UK consumers: your 14-day withdrawal right
If you are a consumer in the European Union or the United Kingdom (that is, buying for purposes outside your trade or profession), you have a statutory right to withdraw from a distance contract within 14 days of entering into it, without giving a reason. That is longer than the 7-day guarantee above, and it takes precedence.
To withdraw, email [email protected] within 14 days saying you want to withdraw. Any clear statement works; there is no form to fill in. We refund within 14 days of receiving it, to the original payment method.
One honest caveat: Parley starts working the moment you subscribe, and where you have asked us to begin during the withdrawal period, the law lets us charge a proportionate amount for what you actually used before withdrawing. In practice, for a single month of a $19 subscription, we generally do not bother. We refund the lot.
This right belongs to consumers. It does not apply to business purchases, which are covered by the guarantee above and by the Terms of Service.
Renewals and edge cases
Renewal charges are generally not refundable. Cancel before the renewal date instead. If you were charged in error, double-charged, or hit a billing bug, contact us and we will make it right; that is a mistake to fix, not a refund to argue about. Refunds are issued to the original payment method and typically appear within 5 to 10 business days (via Polar internationally, Razorpay in India).
Polar is the merchant of record for international subscriptions, so an international refund is processed by Polar on our instruction and may show on your statement under their name. Indian subscriptions are billed by us through Razorpay.
Abuse
The 7-day guarantee is per workspace, once. Repeated subscribe-refund cycles may be declined. Statutory withdrawal rights are unaffected by this paragraph.
If we can't agree
Write to [email protected] first. Nearly everything is settled there. If it is not, our Grievance Officer handles escalations and responds within 15 days. Consumers in India may also approach the consumer redressal forums under the Consumer Protection Act, 2019; consumers in the EU may use the local consumer dispute channels available to them.